Refund & Return Policy
Hopefully you can find what you need below.
If not, then please contact us to support@meowparadisestore.com
10-Day Return Window
At Meow Paradise, we want you to be thrilled with your purchase. You have 10 days from the date you received your order to request a return.
To qualify for a return, your item must remain in its original condition: unworn, unused, with all tags attached, and in its original packaging. Please ensure you have your receipt or proof of purchase ready.
Custom/Print-on-Demand Disclaimer: Because our products are made-to-order specifically for you, we are unable to accept returns or exchanges for reasons of "change of mind" or incorrect size selection. We kindly ask you to review our sizing charts carefully before placing your order.
How to Start a Return
To initiate the process, please contact our support team at support@meowparadisestore.com
Please do not send items back to us without prior authorization, as they will not be accepted.
Issues, Damages, and Non-Returnable Items
Damages & Wrong Items
Please check your order as soon as it arrives. If you receive a defective, damaged, or incorrect item due to our error, contact us immediately with a photo of the issue. We are committed to making it right for you and your feline friends.
Resolution: In these cases, we will provide a replacement or refund immediately. You will not need to return the damaged item to us. Meow Paradise will cover all costs associated with replacements for defective or incorrect items. For any other returns approved by our support team (resulting from customer preference), the customer is responsible for covering the shipping costs.
Non-Returnable Items
Certain items are excluded from our return policy:
- Customized Goods: Personalized items or special orders.
- Perishables: Food, treats, or plants.
- Personal Care: Beauty or hygiene products.
- Hazardous Materials: Flammable liquids or gases.
- Final Sale: We cannot accept returns on sale items or gift cards.
Exchanges
Since our products are made-to-order, we do not hold inventory for exchanges. The most efficient way to get a different size or design is to place a new order for the desired product.
Regional Rights & Refund Processing
Refund Timeline
Once your request is processed and approved, your refund will be automatically issued to your original payment method within 10 business days.
Bank Processing: Please keep in mind that banks and credit card companies may take additional time to post the transaction to your account.
If it has been more than 14 business days since your refund was approved and you haven’t received it, please reach out to us at support@meowparadisestore.com